Frequently Asked Questions



Question: Can I cancel or change my order?
Answer:
After you press Submit, your order begins processing and can’t be changed or canceled. However, you can return your order after you receive it. Please review our return instructions.

Question: What is your return policy?
Answer:
All sales are final. Items cannot be returned for exchange, credit or refunds. If there is a defect in the product or damage occurs during shipping, please contact support within 14 days of the sale.

Question: What is your refund policy?
Answer:
All Sales are final. Items cannot be returned for exchange, credit or refunds. If there is a defect in the product or damage occurs during shipping, please contact support within 14 days of the sale.

Question: How do I apply a coupon code to my order?
Answer:
1.Begin checking out
2.Enter the coupon code in the Payment method section
3.Click Apply and finish checking out

Question: When will I receive my order?
Answer:
Delivery varies based upon many factors including time of year and item ordered.
Specialty items may take aditional time to manufacture and deliver.  

Question: What security measures are used during checkout?
Answer:
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We do not use vulnerability scanning and/or scanning to PCI standards. We do not use Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and credit card numbers are not stored on our servers.